Ecommerce is no different than any other type of sale. People walk in the door. You need to be ready to interact with them. You will know when people are in the store... you need to reach out and answer questions.. let them know you can help them..

First... you need LIVE Chat. You need to be able to connect with your customer. We offer five (5) different types of Chat programs depending upon your budget from free to $200 per seat per month.

We have also built into Ecomstor / Interpristor.... Call Me Now.. So, you can get the person on the phone and close the deal...

People will have questions and you need a method of controlling the flow of these questions to your staff. We offer three (3) different Helpdesk Ticket systems. The person writes a message on the website and based on the your preferences, the email will be forwarded to the person who will handle it. All the tickets are timed so you can see how well you are managing your customers inquiries.

Question are usually repetitive, same questions.... so we also have Three (3) FAQ ( Frequently Asked Questions ) programs you can use.

Forums are places where you customers can help your other customers with answers to questions. You can also post FAQ's in the forum to help people.

Finally, once they are a customer, treat them like it... Put them in your CRM (Customer Relations Management ) program. Keep track of their sales, contact them, see if you can do any thing else for them...

Program & Services Pricing - 2011